Shipping policy

Thank you for shopping with us! Please read the following information about our shipping process and delivery times.

Shipping Destinations

We ship worldwide, including the USA and Canada. If your country is not available at checkout, please chat with us using the Support button at the bottom right of the website, or email us at info@blackhorsesupplements.com with your full address, and we will do our best to arrange shipping to you.

Order Processing

Orders are processed within 1–3 business days. During this time, we verify your payment, prepare your package and arrange the shipment.

Delivery Time

After dispatch, delivery usually takes 3–10 business days with our express shipping partners. For some countries, delivery may take up to 14 business days due to customs procedures. Business days exclude weekends and public holidays.

Shipping Carriers

We ship with trusted express carriers: FedEx, DHL Express and UPS. The carrier is selected based on the size, weight and destination of your package to ensure safe and timely delivery.

Shipment Tracking

Once your order has been shipped, we will email you a tracking number. Please note that tracking information may take a few days to become available.

Customs and Duties

International shipments may be subject to customs duties, taxes and fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer. We recommend checking with your local customs office before placing an order.

Address Accuracy

Please make sure your shipping address is accurate and complete. We are not responsible for undelivered or delayed packages caused by incorrect address information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with you to resolve the issue in line with our Refund & Return Policy.

Order Cancellation or Modification

You may cancel or modify your order before it has been shipped. Please contact us as soon as possible after placing your order. Once an order has been shipped, it can no longer be cancelled or modified.

If you have any questions about shipping, please contact us at info@blackhorsesupplements.com.

This shipping policy may be updated from time to time. Please refer to the latest version on our website.