Refund policy

Refund & Return Policy – Black Horse Supplements

At Black Horse Supplements, we value our customers and stand behind the quality of our products. To ensure fairness and compliance with health standards, please review our refund policy below:

1. Return Window

You may request a return within 30 days of delivery.

2. Eligibility

• Only unopened and unused products in their original, sealed packaging are eligible for return.
• For safety reasons, opened or partially used supplement containers cannot be returned.
• Proof of purchase (order confirmation or receipt) is required.

3. Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will replace it or issue a full refund, including shipping costs. Please contact us within 7 days of receiving your order with photos for verification.

4. Non-Returnable Items

We cannot accept returns for:

• Opened or partially used supplements
• Sale items, gift cards, or promotional items

5. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to our error (defective/damaged/incorrect item).
• We recommend using a trackable shipping service to ensure your return is received.

6. Refund Timeline

• Once we receive and inspect your return, we will notify you of approval.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• If you have not received your refund after 15 business days from approval, please contact us.

7. Contact Us

For any return or refund inquiries, please reach out to us at:

📧 info@blackhorsesupplements.com