Refund policy

Refund & Return Policy – Black Horse Supplements

At Black Horse Supplements, we stand behind the quality of our products. Because our supplements are sensitive to storage conditions such as heat and light, we cannot accept returns once a product has left our care, except in the cases described below.

1. Damaged, Defective or Incorrect Items

We will replace the item or issue a full refund, including shipping costs, if your order:

• arrives damaged or defective;
• is different from what you ordered; or
• does not match the product description.

Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging so we can verify the issue.

2. Non-Returnable Items

For product safety and quality reasons, we cannot accept returns or exchanges for:

• change of mind or orders placed by mistake;
• opened, used or unsealed products;
• sale items, gift cards or promotional items.

3. Order Cancellation

You may cancel or modify your order free of charge before it has been shipped. Please contact us as soon as possible after placing your order. Once an order has been shipped, it can no longer be cancelled.

4. Refund Timeline

• Once your claim is verified, we will notify you of the approval.
• Approved refunds are issued to your original payment method within 5–10 business days.
• If you have not received your refund within 15 business days of approval, please contact us.

5. Contact Us

For any return or refund inquiries, please email us at info@blackhorsesupplements.com or chat with us using the Support button on our website.